Customer story
Intercity Enterprise
As a business that gives out products on credit, keeping track of payments is very important. Retill helps us stay on top of outstanding payments and maintain strong customer relationships.
Priscilla Osei-Wusu
Head of Sales, Intercity Enterprise
- Industry
- Distribution & wholesale
- Location
- Accra, Ghana
- Business size
- Single location
- Retill features used
- Customer accounts, Credit sales, Payment tracking, Staff access
“As a business that gives out products on credit, keeping track of payments is very important. Retill helps us stay on top of outstanding payments and maintain strong customer relationships.”
Intercity Enterprise distributes products on credit to a large customer base. Priscilla's sales team needed a reliable way to track who had paid, who was overdue, and how much each account owed — without conflicting spreadsheets. Retill gives every sales person a shared view of customer accounts with payment status and history. Follow-ups are timely, relationships stay strong, and the team avoids the awkwardness of calling the wrong customer or quoting the wrong balance.
Challenges before Retill
- High volume of credit accounts to manage
- Sales team working from inconsistent records
- Delayed payment follow-ups hurting relationships
Results with Retill
- Shared, accurate view of all customer payment statuses
- Timely follow-ups on outstanding balances
- Stronger customer relationships through reliable account management