Delete Your Account

We're sorry to see you go. Before you proceed, please read the information below carefully.

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This action is permanent and cannot be undone

Once your account is deleted, all your data including business information, sales records, inventory, and reports will be permanently removed from our systems.

What will be deleted

Deleting your account starts with a request in Retill Settings. A Versified admin will verify your request before any data is removed. After approval, you have a 30-day grace period to cancel the deletion.

  • Your personal profile and login credentials
  • All business information and settings
  • Sales history and transaction records
  • Inventory and product data
  • Customer and supplier records
  • Employee and user accounts linked to your business
  • Generated reports and documents
  • Active subscriptions (no refunds will be issued for unused periods)

What we may retain

In accordance with our legal obligations, we may retain certain data even after account deletion:

  • Transaction and payment records required for tax and accounting compliance
  • Data necessary to resolve disputes or enforce our Terms of Service
  • Anonymized, aggregated data that cannot be linked back to you

For more details, refer to our Privacy Policy.

How to delete your account

Follow these steps to permanently delete your Retill account:

1

Log in to Retill

Visit https://retill.versified.com.gh and sign in through your Versified App Center account.

2

Go to Settings

Open Settings from the sidebar, then select the "Account" tab.

3

Submit a deletion request

Choose a reason for leaving, optionally add details or a contact phone number, then submit your request.

4

Admin confirmation

A Versified admin will contact you to confirm your request. Your account stays fully active during review.

5

Grace period after approval

If approved, you have 30 days to cancel the deletion from the access prompt or Settings before your data is permanently removed.

Need help or prefer to contact us?

If you're having trouble deleting your account, or if you'd prefer to have our team handle it for you, reach out and we'll take care of it within 7 business days.

Contact Support

Thinking of leaving for another reason?

We'd love to hear your feedback. If there's something we can improve, please let us know. You can also check our FAQ for help with common issues.